Brent Chandler Holdings Pty Ltd t/as TechRelief
ABN: 36 111 942 726

Privacy Policy

This Policy applies to TechRelief and outlines our obligations in managing personal information we hold. TechRelief is bound by the National Privacy Principles contained in the Privacy Act 1988. Personal information is information or an opinion relating to an individual which can be used to identify that individual.

Why does TechRelief collect personal information?
TechRelief collects personal information in order to conduct our business, to provide and market our products and services, and to meet our legal obligations. TechRelief deals with personal information in two situations:when providing services to our clients; and when running our day-to-day business operations.

What kinds of personal information do we collect?
In general, TechRelief collects, and holds for periods appropriate for efficient and secure production processes, includes (but is not limited to): names, addresses, contact details, computer and other technology specifications and billing information. In most cases, if the personal information we require is not provided by our clients, we may not be able to supply our services.

How do we collect personal information?
Generally, when providing services to our clients, we collect personal information when our clients provide us with their customer information and update from time to time when our services have been utilised by the customer.

How might we use and disclose the personal information provided by our clients?
When providing our services to a client, the personal information we receive from the client is the property of the client and not TechRelief. We use and disclose the personal information only for the purpose of providing our services to the client, unless otherwise required by law. These arrangements are governed to us by our clients and or by contractual obligations.

Management of personal information provided by our clients
The personal information we receive from our clients is the property of our clients. This information is generally maintained on computer databases. Some processes require minimal retention of personal information. When we provide outsourced database management services for our clients, we may retain personal information, securely, on behalf of our clients, for long periods of time as required by our client.

Your ability to access your personal information provided by our clients
Subject to some exceptions, the Privacy Act entitles individuals to gain access to personal information which an organisation holds about them. However, in the case of personal information that we collect from our clients, access to that personal information should be sought from the relevant client.

About whom do we collect personal information?
The type of information we may collect and hold when running our own day-to-day business operations includes (but is not limited to), personal information about:
clients, potential clients and their employees;
suppliers and their employees;
prospective employees, employees and contractors; and
other people who come into contact with us.

What kinds of personal information do we collect?
In general, the type of personal information TechRelief collects and holds includes (but is not limited to): names, addresses, contact details, technology specifications and other information which assists us in providing our services.

How do we collect personal information?
Personal information you provide: TechRelief will generally collect personal information by way of forms filled out by people online or on paper, face-to-face meetings, interviews, business cards, and telephone conversations.

Personal information provided by other people
TechRelief collects personal information about an individual from third parties, such as recruitment firms and referrals from existing contacts.

Web site collection
TechRelief collects personal information from the web site www.techrelief.com.au through receiving general inquiries, emails, website statistics and online forms.

How might we use and disclose your personal information?
TechRelief may use and disclose your personal information for the primary purpose for which it is collected, for secondary purposes which you may reasonably expect to be related to the primary purpose and in other circumstances authorised by the Privacy Act. In general, we use and disclose your personal information for the following purposes:
to provide and market our products and services;
to communicate with you;
to purchase from you;
to comply with our legal obligations; and
to help us manage and enhance our services.

To whom might we disclose your personal information?
We may disclose your personal information to other companies or individuals who assist us in providing our services, complying with our legal obligations, or who perform functions on our behalf (eg, Superannuation Fund provider); and anyone else to whom you authorise us to disclose it.

How do we keep personal information accurate and up-to-date?
TechRelief endeavours to ensure that the personal information it holds is accurate, complete and up-to-date. We encourage you to contact us in order to update any personal information we hold about you. Our contact details are set out below.

You have the ability to gain access to your personal information
Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information which TechRelief holds about you by contacting us. We will require you to verify your identity and to specify what information you require.

General management of personal information
We take reasonable steps to protect the security of personal information that we hold. TechRelief personnel are required to respect the confidentiality of personal information and the privacy of individuals. TechRelief takes steps to protect personal information held from misuse and loss and from unauthorised access, modification or disclosure, (e.g. by use restricted access to computers and electronic records and password controlled operating systems).

Where we no longer require your personal information for a permitted purpose under the National Privacy Principles, we delete, destroy it, except for personal information provided by our clients, in which case we will return it to the client or destroy it if the client requests us to do so. In neither case do we keep copies of your personal information.

Updates to this Policy
This Policy will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices. The most current version of this Policy is located at www.techrelief.com.au and can be obtained by contacting us.

Inquiries
If you have any questions about privacy-related issues please contact our Privacy Officer Brent Chandler. E-mail: bchandler@techrelief.com.au